General
terms and conditions
Master Chips
Version of 15/09/2026
1. Identity and scope
These terms apply to offers, orders and agreements for goods, services, licenses and subscriptions from Master Chips bv, Industrielaan 4, 9320 Erembodegem, Belgium, company number 0425.352.027, VAT BE0425352027. Contact: info@masterchips.be. By “Master Chips” and “we” we mean this company.
We sell mainly to customers who act for their professional or business activity. The customer provides correct business and invoicing details and confirms to order for professional purposes. A person ordering on behalf of an organisation must be authorised to do so.
The customer can consult and save these terms before placing the order. The version agreed upon at the time of the order applies to that agreement. Later changes do not automatically apply to existing orders. Explicitly agreed special conditions take precedence over these general terms insofar as they deviate from them.
2. Quotes and formation of the agreement
Quotes are valid for the period specified. If no period is specified, the validity period is 30 calendar days from the date of the quote. Stated availability may change before acceptance; we confirm the availability upon ordering.
An agreement is formed when Master Chips accepts the order in writing or by email. An automatic notification that an online order has been received is only a confirmation of receipt, unless that notification explicitly also includes acceptance. An amount collected in advance will be refunded if we do not accept the order.
In the case of a clear pricing or description error, we will contact you before we accept the order. The customer can then accept the corrected order or withdraw from it. We do not unilaterally change an already concluded agreement by invoking this provision.
3. Product information prices and additional costs
The agreed product specifications, quantities and any configuration are in the product information, quotation or order confirmation. Images are illustrative. We do not provide an alternative with differing agreed properties without the customer's consent.
Prices are in euros and exclusive of VAT, unless expressly stated otherwise. Applicable VAT and transport or other additional costs will be communicated before the conclusion of the agreement. For deliveries where no fixed transport price is available, we will first provide a quotation.
For an accepted order, the agreed price will generally apply. However, if unforeseen circumstances occur after the conclusion of the agreement that are outside the reasonable control of the supplier and result in a significant increase in the cost price, including but not limited to price increases imposed by manufacturers or suppliers, changes in raw material prices, transport costs, energy prices, duties, taxes, levies, exchange rates or other external cost factors, the supplier reserves the right to adjust the agreed price in reasonable proportion to this cost price increase.
The supplier will inform the customer of such a price adjustment as soon as possible and, upon request, explain the reason for the price change.
Volume discounts and prices for call-off orders will be applied in accordance with the previously agreed terms and may be revised if the volumes, call-off periods, purchasing conditions or other elements on which these prices are based change.
4. Payment and invoicing
The available payment methods and the payment moment will be communicated before the order in the webshop or quote. Online payments are processed via Stripe and/or Paypal. Payment by invoice is possible if agreed in advance; the agreed term and due date are stated on the invoice. If no valid payment term has been agreed, the applicable statutory payment term of 30 days applies.
When prepayment has been agreed, the execution may depend on receipt of that payment. Invoicing by phase or period will have the amounts and payment moments established in advance. Invoices are provided electronically in the applicable statutory format.
In case of late payment, the default interest and collection fees apply, as far as the legal conditions are met, in accordance with the Belgian law of 2 August 2002 regarding the combating of payment arrears in commercial transactions. No additional general penalty of 10 percent on top of this statutory arrangement is stipulated.
The customer reports a dispute as soon as possible with the reasons for it and pays the undisputed portion in a timely manner. In the event of a substantial payment arrears, we may, after a written warning and a reasonable remedy period, proportionately suspend the further services involved, within the limits of the law.
5. Delivery and execution periods
We deliver within the European Union. Deliveries outside Europe are possible upon request and after separate confirmation. For destinations in Europe outside the EU, delivery options and conditions are confirmed in advance upon request.
Delivery is via DPD, FedEx or another previously agreed method. The agreed destination, transport costs and expected delivery time are stated in the webshop, quote or order confirmation. In the case of export, the parties agree in advance who is responsible for import formalities, duties and taxes.
A period indicated as indicative is an estimate. We inform the customer as soon as we know of a relevant delay and discuss an adjusted schedule. This does not give us the right to postpone delivery indefinitely. In case of exceeding the deadline, the customer can set a reasonable additional period in writing. If delivery is delayed, the customer can terminate the undelivered portion according to the applicable rules. An expressly agreed essential deadline remains binding.
Partial deliveries and any additional costs are agreed in advance with the customer. The customer ensures that there is a correct delivery address and availability. Reasonable additional costs due to incorrect address details or an unjustified refusal may be charged after explanation.
6. Risk and retention of title
Unless a different delivery condition has been expressly agreed, the risk of loss or damage passes upon physical delivery to the customer or their designated recipient. In the case of collection, the risk passes when the customer or their appointed representative takes receipt of the goods.
The goods remain the property of Master Chips until the price of those goods has been paid in full. As long as this retention of title applies, the customer shall keep them safely and inform us if third parties make a claim to them. The exercise of the retention of title is carried out according to the applicable legal rules and does not give the right to double compensation.
7. Cancellation of orders
The customer can a cancel an order of physical goods free of charge as long as the involved goods have not been dispatched or if it is custom-made, has not been put into production. The cancellation request must reach Master Chips via info@masterchips.be before the actual dispatch, stating the order number. We confirm the receipt and status of the cancellation. In the case of a partial dispatch, this right applies to the portion that has not yet been sent.
In the case of a valid cancellation, we will refund the amounts for the cancelled portion and the non-incurred associated shipping costs within 14 calendar days. After dispatch, there is no general right to cancel or return an order that has been correctly executed. Rights in the event of a defect, incorrect delivery or non-compliance remain reserved.
For services and digitally delivered licenses, the additional agreements in sections 10 and 11 apply. The termination of an ongoing subscription is governed by section 12.
8. Inspection complaints and returns
The customer checks upon receipt whether the quantity, identity and visible condition of the goods correspond to the order. Visible damage, missing goods or incorrect delivery should preferably be reported in writing within 5 calendar days, if possible with photos and the order number. A defect discovered later should be reported as soon as possible after discovery. These reporting agreements do not mean that any right expires after 5 days.
Correct supplied, non-defective goods are generally not returned due to a changed need, incorrect choice by the customer, or surplus. An exceptional commercial return is only possible after our written agreement on the terms and costs. For professional purchases, the statutory consumer right of withdrawal of 14 days does not apply.
Returns due to a defect, incorrect delivery, or warranty follow a separate procedure. First, contact info@masterchips.be for instructions and possibly a return reference. The goods will be returned suitably packaged. This procedure does not limit any mandatory rights of the customer.
9. Warranty on goods
We offer a minimum of 12 months commercial warranty on the supplied goods from the date of delivery to the customer. A longer supplier or manufacturer warranty is applied according to the previously communicated terms thereof. Supplier terms cannot shorten our own minimum warranty.
The warranty covers material and manufacturing defects under normal use according to the product specifications and instructions. Damage caused by improper use, unsuitable installation, unauthorised modifications, external damage, or normal wear and tear is not covered by this commercial warranty. An exclusion is only applied to the extent that the cause involved explains the defect.
The customer reports a defect with proof of purchase, product or serial number, and a clear description. Master Chips remains the point of contact and will organise investigation by the supplier if necessary. In the case of a recognised warranty defect, we will provide repair or replacement free of charge.
It is up to the customer to deliver defective materials to Master Chips. Master Chips will subsequently handle the RMA procedure without charging any extra costs to the customer (if it falls within warranty). Investigation or repair outside warranty will only take place after the customer has accepted the communicated costs. The commercial warranty does not affect rights arising from hidden defects or other applicable legal regulations.
10. Services and technical support
The quotation or order confirmation describes the scope of the services, price or rate, planning, deliverables and what the customer must provide. Additional work will be agreed upon first. Technical support, configuration, training, installation or maintenance are only included to the extent agreed.
We perform services with the care and expertise that can be expected from a professional service provider. A specific result, a availability level or a response time is only guaranteed if this has been expressly agreed. This does not limit any obligation to perform the agreed services correctly.
The customer provides the necessary information, access and cooperation in a timely manner. When integrating into their own system, they assess the suitability for their application, taking into account the specifications and advice confirmed by us.
Unless a different reasonable cancellation arrangement has been agreed in advance, the customer can terminate a service order in writing. Services already performed correctly and demonstrably unavoidable external costs approved in advance by the customer remain due. Non-performed services will not automatically be fully charged.
11. Software and licenses
With a licence, the customer obtains the agreed usage right, not ownership of the software or intellectual rights. For the order, the applicable licence terms are made available, including the provider, functionality, technical requirements, duration, number of users or devices and any usage restrictions.
The order information specifies how and when the licence is delivered or activated, when the term begins, and whether updates, maintenance and support are included. Third-party licence terms apply only to the extent that they have been made available prior to the agreement and form a legally valid part of the agreement.
Unless another reasonable arrangement has been agreed in advance, the customer may cancel free of charge before digital delivery or activation, whichever occurs first. After delivery or activation, there is no general commercial right of return. Rights in the event of a defective, invalid or non-conforming licence are retained.
12. Subscriptions and recurring services
Before the order, the provider, content, start date, duration, billing period, included services and any usage limits are communicated per subscription. The rates for excess usage, support, cancellation and any extension are also established in advance.
A subscription of a fixed duration ends on the agreed end date, unless automatic renewal has been expressly agreed in advance. In the case of automatic renewal, the renewal period, latest cancellation date and cancellation method are clearly stated in advance. A subscription of indefinite duration can be cancelled in writing with one month's notice, unless another reasonable period has been agreed in advance.
Cancellation is possible via info@masterchips.be with mention of the subscription or customer number. We confirm receipt and end date. Cancellation by the end date is separate from the legal options to terminate earlier in case of a serious shortcoming.
For a fixed contract period, we do not unilaterally increase the price, except according to a previously agreed objective revision scheme. A new price upon renewal will be communicated in good time, so that the customer can cancel before the renewal. If that opportunity no longer exists, the new price will not take effect for that renewal period without agreement.
For platform, cloud, or connectivity services, any availability agreements, backups, data export, and consequences of termination will also be recorded prior to the order. If Master Chips processes personal data on behalf of the customer, separate processing agreements will be made.
13. Liability and force majeure
Each party is responsible under applicable law for damage caused by its attributable shortcomings. The aggrieved party takes reasonable measures to limit damage and gives the other party, where appropriate, the opportunity to remedy the problem. There is no general exclusion in these general terms for the own faults of Master Chips or for defects in essential performances.
An additional liability limitation for a specific assignment can only be expressly agreed upon, taking into account the risks and insurance. It must not exclude mandatory liability or create a manifest imbalance.
In the event of force majeure according to the applicable legal conditions, the affected party shall inform the other party as soon as possible about the consequences and expected duration. The parties shall limit the consequences and discuss the further execution. Temporary force majeure solely suspends the affected performances. In the case of definitive impossibility or when continuation can no longer be reasonably expected, the relevant part shall be terminated in accordance with the law and advance payments for non-delivered performances shall be refunded. A regular supplier delay does not automatically qualify as force majeure.
14. Confidentiality of personal data and rights
The parties shall treat non-public technical and commercial information that is marked as confidential or is confidential by its nature as confidential. They shall share this only to the extent necessary for the agreement or a legal obligation, with appropriate confidentiality agreements.
Existing intellectual rights to products, software, documentation, and methods remain with the rights holder. For specifically developed results, ownership and usage rights shall be established in advance in the assignment. Use by the customer remains possible within the agreed rights.
How Master Chips processes personal data is stated in the privacy statement on masterchips.be. Acceptance of these sales conditions does not constitute consent for newsletters or non-essential tracking.
15. Applicable law and disputes
Belgian law applies to the agreement. The application of the United Nations Convention on Contracts for the International Sale of Goods (the Vienna Sales Convention) is excluded.
Parties try to resolve a dispute first through consultation. If this fails, the materially competent courts of Brussels shall have jurisdiction, with due regard to mandatory jurisdiction rules and legal language rules. This agreement does not prevent any legally permitted urgent or precautionary measure.
If a provision is invalid or unenforceable, the remaining provisions shall remain in force insofar as the agreement can continue without that provision. Parties shall discuss a valid replacement agreement if necessary without limiting mandatory rights.